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Customer and Sales Support

Location
Dandenong South, Victoria
Department
Customer Service
Work type
Permanent
Posted
06 Jul 2026

ICCONS  is an exciting construction products provider, dedicated to supplying a broad range of innovative product systems and services. Working with global partners, ICCONS® offer the latest technology in construction fastening systems, installation tooling and accessories.  

Motivated Culture

ICCONS® management empowers its people to contribute tangibly to the job at hand elevating their sense of ownership that breeds solidarity through collaboration.

All for one, One for all!

ICCONS® is a team, we never leave one of our own behind. We strongly discourage selfishness and reward those who promote team cohesion and success.

Grow with the help of ICCONS

At ICCONS® we strongly believe that your growth is our growth. 

Overview:  In this role, you will form part of ICCONS Sales Support team contributing first-hand to achieving ICCONS sales and service targets, managing customer enquiries and ensuring smooth order processing. This position requires strong organizational skills, attention to detail and excellent communication abilities to assist and support the efficient operation of the Customer Service department. 

 
Key Responsibilities:

Sales Support: Assist in preparing quotes, proposals and sales presentations for clients. 
Order Processing: Process customer orders promptly and accurately, ensuring that all relevant information is complete and correct. 
Customer Communication: Respond to customer enquiries, requests, and complaints in a timely and professional manner. 
Local Pick-ups: Assist local customers during designated pick-up hours.
Team Collaboration: Collaborate closely with colleagues from all departments, and actively participate in team meetings, training sessions, and other relevant activities.

Skills:

• Proven experience in customer service, with a track record of achieving and exceeding sales targets.
• IT experience mandatory with high efficiency in Microsoft Excel.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships at all levels.
• Proficient in English and ability to deal with pressure. 
• SAP experience preferred.
• Strong professional drive and sense of urgency.
• Strategic thinker with the ability to develop and implement effective sales strategies.
• Selling/upselling skills.
• Strong organisational skills and ability to multitask. 
• Results-driven with a strong focus on delivering measurable outcomes. 
 
Why Join Us:

• Opportunity to join a high-performing group with an excellent team culture.
• Competitive salary. 
• Dynamic and collaborative work environment.
• Opportunity for professional growth and development.
• See your impact directly contributing to the success of the company.
 
If you are a passionate and results-driven person looking for a new challenge, we encourage you to apply for the Sales Support Consultant position. Join us in driving success and achieving our ambitious sales goals.

Please forward your resume to [email protected]

No Agencies Please
 
Employer questions

Your application will include the following questions:
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have in Customer Care and Sales Support?
• Do you have any Sales experience? 
• Are you proficient in English? 
• Which of the following Microsoft Office products are you experienced with?
• Are you available to travel for this role when required?
• Which Customer Relationship Management (CRM) systems do you have experience using?
• Do you have experience using Microsoft Excel?

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